Returns and Refunds Policy

Thank you for shopping at Next Level E-Sports.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Send the product with the receipt or proof of purchase, to:

2402 Austin Street, Houston, Texas 77004

Note: Only physical items only can be refunded or returned. Items such as game time, gift certificates, or other non-physical items will not be refunded/eligible for return.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Next Level E-Sports.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items which are physical items can be refunded or returned. Sale items such as game time, gift certificates, or other non-physical items will not be refunded or eligible for return.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

X